This Privacy Policy outlines how Myteb Loyalty Card Services L.L.C (“Myteb”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information. Myteb provides healthcare membership and concierge services through our websites (including www.myteb.ae), domains, subdomains, mobile applications, and related platforms (collectively, the “Services”).
By using our Services, you agree to the collection and use of your information as described in this Privacy Policy.
1. Scope of this Policy
This policy explains:
What personal information we collect when you use our Services;
How we collect, use, share, and protect that information.
This policy does not apply to any third-party providers (e.g., hospitals, clinics, or insurers) you may interact with via Myteb Services. We recommend reviewing their individual privacy practices.
2. Information We Collect
a. Upon Registration
We may collect:
Full name
Contact number
Email address
Residential address
Gender and date of birth
Payment and billing details
Preferred healthcare providers
National ID/passport details (where applicable)
Insurance or corporate membership data
b. When Using Our Services
Appointment booking and concierge request details
Location data (if you enable location-based features)
Healthcare service usage patterns
Transaction and communication history
c. Technical Data
IP address
Device and browser type
Cookies and analytics tags
Operating system details
Access logs and session times
3. How We Use Your Information
We use your personal data to:
Manage and personalize your Myteb membership
Process bookings and deliver concierge services
Send healthcare-related alerts, updates, and promotions
Provide customer service and resolve inquiries
Monitor and improve our Services
Detect and prevent fraud and unauthorized access
Comply with applicable legal requirements
4. Sharing Your Information
Myteb does not sell or rent your personal data. However, we may share your data with:
Healthcare providers or partners you select
Secure payment processors
Government or regulatory bodies (where legally required)
Affiliates, vendors, or agents under strict confidentiality
Legal successors in case of business transfer or restructuring
All payment and personal data is securely processed and never sold or distributed without your consent.
5. Location-Based Services
We may collect your device’s GPS data to help provide personalized healthcare options and venue suggestions. You can disable location access through your device settings at any time.
6. Anonymous or Aggregated Data
Myteb may use anonymized or aggregated data (which does not identify you) for research, analytics, and product enhancement purposes.
7. Marketing and Notifications
You may receive promotional and service-related messages. You can unsubscribe at any time by updating your preferences in your account or by using the “unsubscribe” link in our communications.
Administrative emails (e.g., policy changes, membership notices) cannot be opted out of.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access and review your personal data
Correct or update inaccurate information
Request deletion of your data (subject to retention obligations)
Withdraw previously given consent
To exercise these rights, email us at [email protected].
9. Data Retention
Your data is retained only as long as necessary for the purposes outlined above, or as required by law.
10. Children’s Privacy
Myteb Services are not intended for individuals under 21 years of age, unless permitted by applicable law. If we discover that we have inadvertently collected data from someone under the permissible age, we will delete the data promptly.
11. Third-Party Websites and Advertisers
Myteb is not responsible for the privacy practices of any third-party websites or services linked through our platform. We advise users to consult their respective privacy policies.
Some advertisements and external tools may use cookies or web beacons to collect information. Myteb does not control or access the data collected by such third parties.
12. Security Measures
We implement technical and organizational measures to safeguard your data. However, no transmission method over the Internet is completely secure. We encourage you to also protect your account credentials.
13. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on www.myteb.ae, with changes taking effect upon posting. Continued use of the Services indicates your acceptance of any changes.
14. Assignment of Rights
Myteb may assign its rights and obligations under this Privacy Policy (including user data) to a related entity or successor in connection with a merger, acquisition, or corporate restructuring.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
Myteb Loyalty Card Services L.L.C
📧 Email: [email protected]
🌐 Website: www.myteb.ae